At Gifted Ceylon, we are committed to delivering premium flowers, gifts, hampers, cakes, and personalized gifting experiences across Sri Lanka. Since many of our products are handcrafted and perishable in nature, customers are requested to review our Return & Refund Policy carefully before placing an order.

Order Cancellation

Orders may be cancelled only before the preparation or dispatch process has begun.

• Same-day delivery orders cannot be cancelled once processing starts.
• Personalized, customized, or made-to-order items cannot be cancelled after confirmation.
• Cancellation requests must be submitted immediately with the order number through our official contact channels.

Approved refunds for eligible cancellations will be processed to the original payment method within 7–14 working days depending on the payment provider or bank.

Refunds & Replacements

Refunds, replacements, or store credits may be considered under the following situations:

• Wrong product delivered
• Product delivered in damaged condition
• Significant quality issue verified upon delivery
• Delivery not completed due to an operational issue from our side

To request a refund or replacement:

• Customers must notify us within 24 hours of delivery
• Clear photographs of the item and packaging must be provided
• Proof of purchase or order number must be included

Once verified, eligible refunds will be processed accordingly.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Incorrect delivery information provided by the customer
• Recipient unavailable during delivery
• Minor variations in flowers, wrapping, colors, or packaging due to seasonal availability
• Delays caused by weather conditions, traffic, strikes, curfews, public holidays, or unforeseen circumstances
• Personalized or customized products after preparation
• Customer dissatisfaction based on personal preference after successful delivery

Flower & Perishable Product Disclaimer

Fresh flowers and certain food or confectionery items are naturally perishable. While we strive to maintain freshness and presentation quality, slight variations may occur based on seasonal availability and supplier stock.

If specific flowers, packaging materials, or accessories are unavailable, we reserve the right to substitute them with products of equal or higher value while preserving the overall design and quality standard.

Failed Delivery Attempts

If delivery cannot be completed due to:

• incorrect address details,
• invalid contact numbers,
• recipient unavailability,
• or restricted access to the delivery location,

the order may be considered fulfilled after a reasonable delivery attempt. Additional charges may apply for redelivery requests.

---